WHERE CAN I PURCHASE TICKETS?
You can purchase tickets in person at Regent Theatre Box Office, by phone during regular Box Office hours at 905-721-3399 Ext.2, and online at
tickets.regenttheatre.ca. The Regent Theatre Box Office is located to the east of the main doors at 50 King Street East in Oshawa.
More Details.
WHAT IS YOUR REFUND AND EXCHANGE POLICY?
All sales are final. No ticket refunds or exchanges will be permitted, except in specific circumstances due to an event cancellation or postponement.
DO YOU CHARGE TAXES?
The Ontario 13% Harmonized Sales Tax (or HST) is included in all advertised prices for tickets and service fees.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
At the Box Office we accept Visa, MasterCard, Debit and Cash. At this point in time we accept cash only at the Concession in order to maintain efficiency. Also note that merchandise sales are typically cash only.
WHAT ARE YOUR TICKET DELIVERY OPTIONS?
CANADA POST: When purchasing tickets by phone or online, you can choose to have tickets delivered directly to your residence by Canada Post for an additional fee. Tickets generally arrive within 7 days of your online or phone order.
WILL CALL: When purchasing tickets by phone or online, you can chose the ‘will call’ option in order to pick up your tickets at the Box Office, for no additional charge. Tickets can be picked up on the date of the performance up to 2 hours before show start time, or in advance of the event during regular Box Office hours. You must provide your six-digit order number along with a piece of ID.
PRINT @ HOME: When buying tickets online, you can chose the ‘print at home’ option at no additional charge. Please click the link in your original confirmation email, and print your tickets on your home printer. Each seat will print on its own page. These printed pages constitute your official ticket, so you do not have to exchange it at the Box Office. Simply present them to the Ushers in the lobby.
WHAT ARE YOUR BOX OFFICE HOURS?
Our normal Box Office hours are Tuesday to Saturday from 10am to 4pm. We are also open on event dates 2 hours before show start time. Hours may be reduced during the summer and for statutory holidays, so please check our website for updates.
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ARE THERE ANY AGE RESTRICTIONS FOR EVENTS?
Yes. Minimum age restrictions are posted in the description for each event, and are necessary for many reasons, including the type and content of the performance, excessive sound levels, and to minimize disruptions for our patrons. A common policy is an age restriction of 7+ years, with adult accompaniment for those under 16 years of age.
Most events at the Regent Theatre are intended for adult audiences and are not appropriate for children. Please check the individual event listings on our website for the minimum age of the performance you are interested in prior to your ticket purchase.
DO I NEED TO PURCHASE A TICKET FOR MY CHILD AS WELL?
Yes. All patrons require a ticket, regardless of age, due to fire safety and insurance rules. This includes ‘Babes in Arms’. Be sure to check the event listing for the minimum age restriction before purchasing tickets. Most events at the Regent Theatre are not appropriate for small children.
Children are generally permitted only at family-friendly events where the age restriction is posted as “All Ages” on our website. Even so, we strongly discourage bringing any child to the Regent Theatre that is under the age of 2 years. Children should be old enough to occupy their own seat and remain there for the duration of the event.
WHAT IS YOUR POLICY REGARDING CANCELLED OR POSTPONED EVENTS?
In the rare case that a Regent Theatre event is postponed or cancelled, we will make every effort to contact you via email (or phone where email is unavailable) . Please ensure that your your contact information is entered correctly when purchasing tickets online. Please see our
Terms of Use for the most up-to-date information.
DO YOU SHARE MY PERSONAL INFORMATION?
The Regent Theatre does not share or sell your personal information, the only exception being seasonal subscribers of the Ontario Philharmonic Orchestra. Your information is primarily used for the purposes of contacting you due to a change or cancellation of an event. We employ the highest security standards and do not store any credit or debit card information on our system. Please see our
Privacy Policy for the most up-to-date information.
DO YOU HAVE DISCOUNTS FOR CHILDREN? SENIORS? STUDENTS? GROUPS?
For most events, seats in each section are listed with a single price and there are no discounts for children or seniors. There are events that offer student discounts only when purchasing the tickets in person. Many of our events have group discounts setup in advance for 10 or more people. Please contact our Box Office for more information.
CAN I PURCHASE GIFT CERTIFICATES?
Yes. Gift certificates come in $20 and $40 denominations and can be purchased online, over the phone, or in person. Gift certificates MUST be redeemed in person at the box office.
HOW DO I GET ON YOUR MAILING LIST TO FIND OUT ABOUT UPCOMING EVENTS?
You can join our mailing list to receive our weekly e-mail newsletter by
clicking here. Our newsletter subscribers are not only the first to see new event announcements, they often get ‘front-of-the-line’ and/or discounts, with access to tickets before the general public .There is no fees for joining our mailing list.